Customer Service / Telemarketer at Pause Factory Resources Limited

Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation.

We are recruiting to fill the position below


Job Title: Customer Service / Telemarketer

Location: Lagos

Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

  • Open and maintain customer accounts by recording account information.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve customer complaints via phone, email, or social media.
  • Participate in the accelerated growth of company turnover by increasing the customer base.
  • Inform customer of deals and promotions.
  • Assist with placement of orders, refunds, or exchanges.
  • Compile reports on overall customer satisfaction
  • Generate sales leads.
  • Cold calling for new business opportunities.
  • Manage large amounts of incoming calls.
  • Achieve set target sales for the month.
  • Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
  • Support sales and development departments.
  • Provides product & service, or technical information to clients by answering questions and requests.

Experience (Required)

  • Minimum of 2-4 years of experience in customer service, particularly in construction chemicals
  • Understanding of CRM systems and practices.
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Proven customer support experience in construction chemical company.
  • A University degree preferably in Business, Management Studies or Marketing.


  • People oriented and results driven.
  • Demonstrable experience with Leads Generation.
  • Ability to architect strategy along with good relationship skills.
  • Excellent active listening, negotiation and presentation skills.


  • High level of Professionalism.
  • Strong technical skills
  • Strong phone and active listening Skills
  • Information technology.
  • Written and Oral Communication.
  • Team working skills
  • Good relationship skills.
  • Attention to details
  • Organized, meticulous, and confident.
  • Result Driven Attitude.
  • Product Knowledge.
  • Strong analytical skills.

N85,000 Monthly



How to Apply
interested and qualified candidates should send their CV to: with position applied for as the subject. (Customer Service/Telemarketer – Construction).

Note: Only qualified candidates will be shortlisted


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