Operations Manager in a Luxury Lifestyle Brand

Owens & Xley Consults – Our client, a luxury lifestyle brand located in Victoria Island, Lagos, is currently recruiting a suitably qualified candidate to fill the position below:

Job Title: Operations Manager

Location: Victoria Island, Lagos

Key Responsibilities

  • Identify improvement gaps and implement corrective measures.
  • Handle and resolve all customers’ complaints
  • Process customers’ payments
  • Respond to all enquiries
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Manage, monitor, and review daily business operations.
  • Manage the business Social Media platform
  • Create daily content for online sales
  • Review, oversee financial activities and send monthly report.
  • Maintain positive client relationships and drive new acquisitions.
  • Implement organizational goals, procedures, and policies.
  • Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences

Store Management:

  • Ensure that the store is clean and ready for opening
  • Ensure that the utilities are available and adequate
  • Supervise the security personnel
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and stockists
  • Ensure adherence to opening and closing procedures
  • Ensure availability of products by informing production manager ahead of time; maintaining inventories to avoid stock out etc.
  • Identify & resolve urgent issues with discretion.
  • Initiate changes to improve the business

Facility Management:

  • Ensure that all fittings and fixtures are working optimally
  • Plan and supervise all maintenance and repair works

Educational Qualification

  • B.Sc in Business Management, or any related discipline


  • 2 years’ experience in a similar role
  • Experience in the retail industry a plus

Skills and Abilities:

  • Proven integrity
  • Highly analytical, driven and focused.
  • High level of professionalism;
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
  • Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Proficient user of MS Office (MS Excel in particular)
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Keen eye for detail
  • Preferably lives within Island axis

N90,000 – N120,000 monthly.

Deadline: 28th August, 2020.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.


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