Front Office Manager in a Wholly Nigerian-owned Group

Le Treda Consult – Our client is a wholly Nigerian-owned group with business interest in hotels, restaurants, cinemas, shopping malls, real estate development, catering and snack foods.

They are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • In this position you will be in charge of in take and exit of customers.
  • Manage the front office staff.
  • As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
  • Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Job Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers’ requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met.

Job Requirements

  • Desirable to have Bachelor’s degree in Hospitality, Business Administration or related field.
  • Must have previous experience of 3 years in a similar role.
  • Person has to be service oriented with a passion for delivering excellent customer experience.
  • Excellent communication skills both written and verbal.
  • Confident to communicate with various people from different backgrounds
  • Great attention to detail
  • Self-starter that is confident and able to challenge the status quo.
  • Excellent leadership abilities
  • Good problem-solving abilities
  • Sound knowledge of Microsoft Office packages including Word, Excel, and Outlook
  • Working knowledge of booking systems and switchboards
  • Excellent organizational skills with the ability to set and achieve KPIs
  • Must reside on the mainland.

Deadline: 3rd April, 2024.

How to Apply
Interested and qualified candidates should send their CV to: letreda@gmail.com using the Job Title as the subject of the mail.


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