Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Job Title: Customer Solutions Associate – 3 positions
Duties and Responsibilities
You will be responsible for providing an inspiring and delightful experience to our customers.
Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
Escalating customer feedback and IT issues to help improve our product
Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.
Knowledge, Skills & Abilities
Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
Passionate about customer service
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm). This will be tested below.
Previous experience in Customer Service in Finance related company is an added advantage
How to Apply
Typing Speed Test- Please follow instructions below
Go to http://www.typingtest.com/ to complete a type speed test.
On the left, select English, 1 minute, and Aesop’s Fables.
Click the green “Start Test” button.
Upload a screen shot of your results with your application after clicking “Apply For This Job” below (type speed number, error number, adjusted speed number)
Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.